Veritas School of Business & Technology (VSBT) is preparing an application for registration with the Office for Students (OfS) in the Approved category. VSBT is not currently registered with the OfS.
Submission of an application does not guarantee registration or the timing of any OfS decision. Students will only be able to access student support if VSBT becomes registered with the OfS and the relevant course and student meet the applicable eligibility requirements.
The Pearson BTEC Level 5 Higher National Diploma in Hospitality Management (General Pathway) at VSBT provides broad operational and managerial coverage across all major domains of the hospitality industry. It is designed to prepare aspiring hospitality leaders for managerial responsibility in hotels, resorts, event venues, restaurants, and tourism organisations.
The General Pathway balances hands-on operational excellence with modern business disciplines — including customer experience design, revenue management, facilities planning, digital marketing, and business strategy. Through simulated operations, employer-validated projects, and industry masterclasses, students develop the practical confidence to manage service quality, financial performance, and multicultural teams.
The programme comprises a total of 240 credits over two academic years (120 credits at Level 4 and 120 credits at Level 5). Each year is organized into three terms.
| Term | Unit | Module Title | Credits | Status |
|---|---|---|---|---|
| Term 1 | Unit 1 | The Contemporary Hospitality Industry | 15 | Core |
| Term 1 | Unit 2 | Managing the Customer Experience | 15 | Core |
| Term 1 | Unit 4 | The Hospitality Business Toolkit | 15 | Core |
| Terms 2–3 | Unit 5 | Leadership and Management for Hospitality | 15 | Pearson-Set |
| Term 2 | Unit 3 | Sustainable Hospitality Practice | 15 | Core |
| Term 2 | Unit 6 | Managing Food and Beverage Operations | 15 | Optional |
| Term 3 | Unit 7 | Managing Accommodation Services | 15 | Optional |
| Term 3 | Unit 8 | Managing Conference and Events | 15 | Optional |
| Term | Unit | Module Title | Credits | Status |
|---|---|---|---|---|
| Terms 1–3 | Unit 18 | Research Project | 30 | Pearson-Set |
| Term 1 | Unit 19 | Hospitality Interpersonal Skills | 15 | Core |
| Term 1 | Unit 20 | Hospitality Consumer Behaviour and Insight | 15 | Optional |
| Term 2 | Unit 27 | Revenue Management | 15 | Optional |
| Term 2 | Unit 34 | Facilities Management | 15 | Optional |
| Term 3 | Unit 31 | Digital Marketing | 15 | Optional |
| Term 3 | Unit 36 | Business Strategy | 15 | Optional |
VSBT operates an applied, in-attendance hybrid delivery model that provides flexible study without compromising on practical, face-to-face operational training.
9 Scheduled Hours/Week at 11 Albion Place, Maidstone, Kent, ME14 5DY. Focused on operational simulations, food & beverage service workshops, event planning clinics, case studies, and guest masterclasses.
6 Scheduled Hours/Week via our Virtual Learning Environment (VLE). Live interactive seminars on revenue management, digital marketing, consumer psychology, and tutorial support.
Teaching is delivered across 32 teaching weeks per year, available in three start cohorts (January, May, and September). All teaching groups are capped at 20 students to ensure personalized academic and pastoral support.
We encourage applications from candidates with diverse educational and professional backgrounds:
A relevant Pearson BTEC Level 3 qualification; two GCE A-Levels or equivalent Level 3 profile; an Access to Higher Education Diploma; or a recognised Level 3+ qualification in hospitality, business, or related fields.
Applicants aged 21 or over without formal Level 3 qualifications are evaluated on the basis of relevant hospitality or service work experience, a personal statement, an academic interview, and diagnostic assessment.
Non-native English speakers who have not completed the final two years of schooling in English must demonstrate CEFR Level B2 proficiency (e.g. IELTS 5.5 overall with minimum 5.5 in reading and writing, PTE Academic 51, or equivalent approved test).
Assessment on the HND in Hospitality Management is 100% coursework and vocational assignment-based, eliminating traditional exam stress.
Hospitality is one of the world's largest and most dynamic employment sectors, offering excellent career mobility in the UK and internationally.
Prepares graduates for supervisory and managerial roles in hotel operations, food & beverage management, conference and banquet coordination, guest relations, revenue planning, and hospitality marketing.
HND holders may apply for direct entry into the final year (Level 6) of a Bachelor's Degree (e.g. BA Hons in International Hospitality Management or Event Management) at universities across the UK.
A higher education institution in Maidstone delivering student-centred learning with strong academic support, industry-aligned programmes, and a commitment to excellence.
